Cozy into your couch or gaming setup with some Rose Clan Sweatpants!
Our production timeline is between 22-44 business days (Monday - Friday) from the day the order was placed. We strive to cut this window down every single day; but given the fully customizable nature of our business, sometimes it’s just simply not possible.
Your shipping time clock starts once your order has be marked “Complete” and the carrier has picked up your packaged order from our facility. Paying for expedited shipping does not mean that you’re order will go through production faster.
Production vs. Shipping
Production & Shipping are two separate processes. Paying for expedited shipping does not mean that your order will go through production faster. We do offer expedited production at an additional cost; but that does not mean your order will go through the shipping process faster either.
Return to Sender
If your order is Returned to Sender by the carrier, you will be notified within 48 hours of its delivery to let you know it came back to our shop. You will be asked to confirm your address & be invoiced for the shipping costs of your order. If you refuse to pay the additional costs the package will be placed on hold until the additional fee's are paid in full.
Changes to My Order
There is a 24 hour window between your order being placed and when it goes into production. This is the ONLY window of time available for changes to your order. You must contact firstname.lastname@example.org to make any changes.
Cancelling My Order
You may only cancel an order within 24 hours. Once that window of time has passed, the payment has already been processed and your order has been sent off to production. You must contact email@example.com to cancel your order.
International Orders & Customs / Duties
We ship worldwide! There is the possibility of customs fees/duties/VAT for international buyers. These potential fees are not included in your shipping costs and vary from country to country. You can easily check with your local post on what gets taxed coming into your country. Should you get charged any kind of fee when your parcel is at customs, this fee is your responsibility as the buyer.
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow at least 48 hours for the carrier to scan your package into their system.
If you do not see tracking information after the first 48 hours, please email us at firstname.lastname@example.org