During the design process, you will be in contact with our designer who will be handling your store. You will be able to contact them throughout the entirety of the design process providing ideas, feedback and suggestions till it is to your approval. You will be able to schedule a 15 min call, from our Discord server, to be able to speak with our designer at the start of the process. We will ask that you provide all logos and assets you wish to use at this time.
Swipe for more information on how to submit your artwork, the proper file types, and color formats.
An AI vector file type created by Adobe that can only be created or edited with Adobe Illustrator. A vector's main advantage over raster is its infinite scalability, there is no quality lost as well as being easily editable specifically colors. Raster images use many colored pixels or individual building blocks to form a complete image.Because raster images are constructed using a fixed number of colored pixels, they can’t be dramatically resized without compromising their resolution. When stretched to fit a space they weren’t designed to fill, their pixels become visibly grainy and the image distorts. This will result in a pixelated print. Recommended image size 4500x4500 at 300dpi
RGB vs. CMYK
CMYK (Cyan, Magenta, Yellow, Key/Black) is the color space for printed materials. Simply put, CMYK is the color mode intended for printing with ink, such as business card designs. RGB is the color mode intended for screen displays. When designing, the biggest mistake you could make is forgetting to convert to the appropriate color mode for your project. If you forget to do this, colors could appear washed out or too vibrant.
Production takes 7-21 business days due to all the products and services we offer. Since all orders are custom made, depending on the items purchased and the quantity of products purchased, production time frames can vary. Delays can occur due to high volume orders, as well as due to holiday surplus shopping or if certain products/sizes are out of stock. All delays that heavily impact production times will be communicated.
We order blanks for all non-sublimated products every Monday as we do not hold inventory. So all orders placed later in the week will enter production the following Tuesday-Wednesday.
For all domestic shipping, shipping times can take 3-5 business days; And for international orders, it could take 7-10 business days through the USPS shipping method. If any customers select DHL it could take 3-5 business days for international shipping. We are based in the United States and when we ship internationally, your customers will be responsible for paying any duties and taxes to have it cleared through international customs so they can receive their package. *Note: If they refuse to pay the taxes/fees from their country, the shipping company will return it back to us.
When your customers are selecting their sizes on our website please make sure to inform them that they need to look at our size charts due to the fact that our size charts for our sublimated products are all custom. Whereas for general apparel there are set size charts for selected brands we print on such as (Next Level, Gildan, Champion, & etc).
Wash inside-out with cold water, air dry (recommended) or tumble dry low. No bleach, no fabric softener, and no dry cleaning. Do not iron directly onto the print. For best results, don’t wash with other colored garments on its first wash.
We strive to make sure that we can provide everyone with all the information they need for their order. Whether its questions about the status of an order or for assistance in finding information on our website. Informing your community that the best way to contact us is via email email@example.com or they can join our Discord: https://discord.gg/AEfPzK6 and open a ticket to get assistance with their order/questions. If they contact us via social media they will be redirected to our email or Discord for further assistance so our customer support team can help them.
Terms & Conditions
Most people do not read our terms and conditions, but it is important to advocate to people to read them to protect Aporia Customs and your personal brand for any and all liabilities. All customers are required to check a box off stating they read and agree to our terms and conditions, so whether they read them or not it protects Aporia Customs and your brand.
Note any designs made by us for use towards your store, we own all rights to those designs exclusively on our website alone. However, should you wish to, you are able to purchase the full rights to the designs to use wherever you want.
We do reserve the right to discontinue any product or service at any time with no prior notification or alert to the store owner.
Due to the fact that all items are custom made for your brand, we do not carry stock of your products. We order products on an order to order basis, so we do not offer a return/refund to our customer base. In rare instances, we will review each issue on a case by case decision where we can make an exception or compromise for the customer if they should experience an issue. As always we want all our customers to have a very good experience.
All changes or cancelations need to be made within 24 hours of the original order. After this 24 hour window no changes or cancelations can be made as the order will go into production.
Acts of God/Nature
Anything that is an act of God or nature that we have no control over will implement special conditions for our business operations.